FAQ

We Answer Your Frequently Asked Questions (FAQs)

FREQUENTLY ASKED QUESTIONS Service-Based Answers

Get answers to questions about our services including our estimates, our service area and much more.

What's the best roofing material?

Ah, the age-old question about the “best” roofing material. We get this question a lot, as you might imagine, and always offer the same answer – it depends. All roofing materials have their benefits just as they have their issues. The answer is completely dependent on the structure, its environment and the expected wear-and-tear the roofing will have to stand up to. That’s why an initial visit from our roof inspector is so important. It tells us all we need to know to offer the ideal material for your specific situation. All it takes is a call to (804) 362-6504 to schedule your free visit today!
How much does a new roof cost in the Richmond area?
This is another question we hear a lot and another one without a one-size-fits-all answer. Again, the price of a new roof will depend on any number of factors. These can include:
- Roof Size & Complexity
- Roofing Material Used
- Total Labor Required
- Warranty Issued
This information gives us what we need to properly estimate a roof and provide a clear price for our customers. The whole process begins with a free estimate from one of our licensed roofing professionals. There’s no obligation whatsoever for the visit, so what’re you waiting for? Call now!
Is water pooling on my flat roof a problem?

Yes, it most certainly is. Flat roofing is designed and installed to move water away from the roofing within 24-48 hours after precipitation. If water is still present after this time has elapsed, you need to call CB Chandler Roofing immediately for a thorough roofing inspection. There’s no time to waste either. Water can cause serious problems if not mitigated at the first signs of trouble. Our licensed and insured roofing expert will find the issue quickly and offer the right repair or replacement option. You’ll get answers to any questions you have and service that’ll put an end to pooling water for good. All with one call to (804) 362-6504.
Are your estimates and consultations free?

Absolutely, they are 100% free of charge or obligation. That includes your initial inspection and estimate – plus answers to any questions you may have. Just call (804) 362-6504 to schedule a time that’s best for you and our licensed roofing inspector will be there on time and ready to tackle your inspection. Once complete, they’ll explain their findings to you and provide you with an estimate for our recommended solution. You’re not on the hook for anything until you choose our team for your needs.
Do you serve my location?
We strive to serve each and every home and business owner that contacts us, but some areas are simply too far away from our home base and resource network to make it possible for us to deliver the type of results we demand from ourselves. To that end, we’ve provided the areas below that we service on a daily basis, but if you don’t see your area listed please call us to discuss what’s possible before choosing another roofer for your specific needs. Here are the cities we serve:
- Henrico, Virginia
- Midlothian, Virginia
- Glen Allen, Virginia
Again, though you may not see your city listed above, we still may be able to assist you once we understand your needs and your location better. Call (804) 362-6504 and speak with one of our knowledgeable staff to see if we can help you with Virginia’s best roofing services.

GENERAL ROOFING QUESTIONS Quick Roofing Information

Find some general roofing information you can use to make the best roofing decision for your home or business.

Does snow pose a threat to my roofing?

While Richmond is not Toronto, it does see its fair share of snowfall each year – some years quite a bit more than others. In those times, you need a professional roofing company to remove all that accumulation from your rooftop. It’s very heavy and can cause structural damage to your home or business. You need an expert. We’re the only ones who can remove that accumulation safely and without damaging anything buried underneath. Don’t let your roof get overloaded when help from CB Chandler Roofing is just a phone call away.
How do I start the roofing process?

All it takes to get started with CB Chandler Roofing – no matter what service you require – is calling (804) 362-6504 to speak with one of our knowledgeable staff about your needs. We’ll schedule your free estimate visit and explain all of our findings clearly to allow you to make an informed decision about your residential or commercial roofing. There’s no obligation whatsoever for the visit, the inspection, or the estimate and our advice is always free of charge.
What should I do when I have an insurance claim?

When your home or business has suffered roof damage and you’re covered by an insurance policy then you should call CB Chandler Roofing at (804) 362-6504 just as soon as you get off the phone with your insurer. Our licensed roofing inspector will come to you for a free roofing inspection, so that you’re armed with the facts when you meet with your adjuster. In fact, we’ll even be there with you when it’s time to walk the property with them, so you’ll never be alone or unprepared for what comes next. And, when it’s time for roofing, you know you’ll get the finest results in town from our award-winning team!
Do I Need More Than One Bid?

Yes, you should always get multiple bids for large projects. First, it’ll give you more information when making an important decision. Who doesn’t want that? Second, it’ll allow you to check answers from multiple experts and weed out those estimates that are obviously too good to be true. In essence, this is your opportunity to get all the information you can for free. Take advantage of it.
Should I Ask For References?
You’re hiring a company to do something for a large sum. If the company were a person, wouldn’t you want references? This is exactly the same thing. Any reputable company will be happy to produce references to secure your contract, so be firm on this point. Otherwise, you could sign a deal with the wrong company and be stuck with it no matter what; at least outside of a courtroom. No one wants that experience, so do your homework and get references first. Here are a few questions that may be pertinent during your reference check:
- Were there issues during the work phase?
- Did the work meet expectations?
- How communicative was the contractor before, during and after the project?
- Was the team respectful? Were they on punctual? Were they safety conscious?
- Did the contractor clean up the worksite after completion?